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_mcorpcx-customer-experience-strategy-webinar-recording.jpg "Michael Hinshaw of McorpCX discusses a proven framework and steps to take for ensuring you design and deliver experiences that meet—and exceed—your customers ever increasing expectations.nnIf you’ve ever wondered why some companies succeed wildly—and others don’t—when it comes to delivering great customer experience, wonder no longer. The answer is as simple as it is complex: CX winners have clearly defined strategies, and an agreed on vision for getting there. Laggards don’t.nnIf")
⏲ 32 min 81 sec ✓ 16-Sep-2016
_5-essentials-for-creating-a-differentiated-customer-experience.jpg "Hallmark Business Connections")
⏲ 4 minutes 3 seconds 👁 52.8K
_customer-success-operating-model.jpg "Winning by Design")
⏲ 1 hour 3 minutes 21 seconds 👁 11.5K
_mastercast-hp-engineering-amazing-experiences.jpg "Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems at HP, shares scaling a CX program using customer feedback to create a customer-centric approach to product design and service delivery.")
⏲ 28 min 33 sec ✓ 04-Aug-2020
_a-plan-is-not-a-strategy.jpg "Harvard Business Review")
⏲ 9 minutes 32 seconds 👁 2M
_only-mazda-truly-understand-how-to-make-cars-fun-to-drive-mazda-cx-30-is-an-evidence-of-that-fact.jpg "AutomotivePress")
⏲ 15 minutes 8 seconds 👁 11.7K
_experience-design-talk-what-is-it-and-why-it39s-important.jpg "It's hard to keep up to date with all the ever changing terms within the UX industry, but XD (Experience Design) is definitely one that is here to stay. And for very good reason too!n.nThis 30min talk will provide you with a clear view on what XD means, why it's important for businesses & organisations to take notice, and where UX, CX, Experience Strategy and Service Design all fit in.n.")
⏲ 29 min 21 sec ✓ 09-Apr-2020
_customer-journey-mapping-aligned-to-business-strategy.jpg "Jesper Lowgren")
⏲ 13 minutes 25 seconds 👁 18.1K
_mckinsey-amp-company-generative-ai-and-cx-the-big-picture-boost-camp-2023.jpg "Boost AI")
⏲ 23 minutes 11 seconds 👁 7.8K
_06-anlisis-y-tendencias-daniel-medina-opinno.jpg "Organizaciones Agiles y el nivel de madurez Agile en EspañannA vision on what is an Agile Organization with result from a study that we did at Opinno with more than 200 companies from Spain around Business AgilitynnDaniel MedinanFounding Partner and Director of Innovation at OpinnonnI'm the Director of Opinno Ideas, the innovation consulting arm of Opinno, where I manage 5 business unit: Innovation and Strategy, Business Design, Culture Transformation, Enterprise Agility and Data-driven busines")
⏲ 6 min 55 sec ✓ 15-Oct-2020
_the-formula-for-great-customer-experience-light-series-part-1.jpg "Vusi Thembekwayo")
⏲ 9 minutes 3 seconds 👁 102.3K
_the-service-in-customer-service-124-simon-sinek.jpg "Simon Sinek")
⏲ 4 minutes 43 seconds 👁 75.9K
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_mcorpcx-customer-experience-strategy-webinar-recording.webp "Michael Hinshaw of McorpCX discusses a proven framework and steps to take for ensuring you design and deliver experiences that meet—and exceed—your customers ever increasing expectations.nnIf you’ve ever wondered why some companies succeed wildly—and others don’t—when it comes to delivering great customer experience, wonder no longer. The answer is as simple as it is complex: CX winners have clearly defined strategies, and an agreed on vision for getting there. Laggards don’t.nnIf")
_5-essentials-for-creating-a-differentiated-customer-experience.webp "Hallmark Business Connections")
_customer-success-operating-model.webp "Winning by Design")
_mastercast-hp-engineering-amazing-experiences.webp "Mike Nash, Chief Technologist and VP, Customer Experience and Portfolio Strategy, Personal Systems at HP, shares scaling a CX program using customer feedback to create a customer-centric approach to product design and service delivery.")
_a-plan-is-not-a-strategy.webp "Harvard Business Review")
_only-mazda-truly-understand-how-to-make-cars-fun-to-drive-mazda-cx-30-is-an-evidence-of-that-fact.webp "AutomotivePress")
_experience-design-talk-what-is-it-and-why-it39s-important.webp "It's hard to keep up to date with all the ever changing terms within the UX industry, but XD (Experience Design) is definitely one that is here to stay. And for very good reason too!n.nThis 30min talk will provide you with a clear view on what XD means, why it's important for businesses & organisations to take notice, and where UX, CX, Experience Strategy and Service Design all fit in.n.")
_customer-journey-mapping-aligned-to-business-strategy.webp "Jesper Lowgren")
_mckinsey-amp-company-generative-ai-and-cx-the-big-picture-boost-camp-2023.webp "Boost AI")
_06-anlisis-y-tendencias-daniel-medina-opinno.webp "Organizaciones Agiles y el nivel de madurez Agile en EspañannA vision on what is an Agile Organization with result from a study that we did at Opinno with more than 200 companies from Spain around Business AgilitynnDaniel MedinanFounding Partner and Director of Innovation at OpinnonnI'm the Director of Opinno Ideas, the innovation consulting arm of Opinno, where I manage 5 business unit: Innovation and Strategy, Business Design, Culture Transformation, Enterprise Agility and Data-driven busines")
_the-formula-for-great-customer-experience-light-series-part-1.webp "Vusi Thembekwayo")
_the-service-in-customer-service-124-simon-sinek.webp "Simon Sinek")
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